Your Privacy Matters to Us

At Victoria Club Hotel, we are committed to safeguarding your privacy and ensuring that your personal information is handled with the utmost care. This Privacy Policy outlines how we collect, use, protect, and share your personal data when you visit our website or stay with us. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to enhance your experience at Victoria Club Hotel, including:

  • Personal Information: When you book a stay or inquire about our services, we collect your name, email address, phone number, payment information, and any other details necessary to process your reservation.
  • Usage Data: We gather information about how you interact with our website, such as your IP address, browser type, and pages visited, to improve our services.
  • Cookies: Our website uses cookies to enhance your experience, remember your preferences, and track usage for analytical purposes. You can control cookies through your browser settings.

How We Use Your Information

The data we collect helps us provide you with a more personalized experience, including:

  • Processing Reservations: To confirm, manage, and personalize your booking and stay.
  • Customer Support: To respond to inquiries, address concerns, and improve the services we offer.
  • Marketing & Promotions: With your consent, we may send you promotional offers, updates, and news about Victoria Club Hotel. You can opt-out at any time.
  • Security: To protect against fraud, misuse, and unauthorized access to our services.

Data Protection

Your privacy is a top priority. We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We adhere to the highest security standards to keep your data safe.

Third-Party Sharing

We do not sell or rent your personal data to third parties. However, we may share information with trusted third-party service providers (e.g., payment processors, marketing platforms) who help us deliver services to you. These third parties are required to keep your information confidential and only use it for the purposes of providing their services.

Your Rights

You have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent for marketing communications.
  • Request data portability or the restriction of data processing.